Privacy policy

Last updated: November 25, 2025

1. Introduction 
Aussie Habitat (ABN: [JOUW ABN NUMMER]) operates this website and online store, including all related information, content, features, tools, products and services (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using our Services, or otherwise communicate with us.

This Privacy Policy is governed by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Services, you acknowledge that you have read and understood this Privacy Policy.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

2. Personal Information We Collect
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with our Services:

  • Contact details including your name, shipping address, billing address, phone number, and email address
  • Financial information including payment card details, transaction information, and payment confirmation (processed securely — we do not store full payment card details)
  • Account information including your username, password, and account preferences
  • Transaction information including items you view, add to cart, purchase, return, or cancel
  • Communications including information you provide when contacting our customer support team
  • Device and usage information including your IP address, browser type, and how you interact with our website

3. How We Collect Your Personal Information
We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us, or otherwise provide us with your information
  • Automatically through our website via cookies and similar technologies when you browse our store
  • From our service providers including Shopify, payment processors, and shipping partners who collect or process information on our behalf
  • From third parties such as business or marketing partners where permitted by law

4. How We Use Your Personal Information
We use your personal information for the following purposes:

  • To process and fulfil your orders, including arranging shipping and handling returns
  • To communicate with you about your order status, tracking information, and customer support inquiries
  • To create and manage your account
  • To improve and personalise your shopping experience
  • To send marketing and promotional communications where you have consented or where permitted by law
  • To detect and prevent fraud and ensure the security of our Services
  • To comply with our legal obligations under Australian law

5. How We Disclose Your Personal Information
We may share your personal information with third parties in the following circumstances:

  • Service providers who perform services on our behalf, including Shopify (our ecommerce platform), payment processors, shipping and logistics providers, and customer support tools
  • Business partners for marketing purposes where permitted by law and in accordance with your preferences
  • Legal and regulatory authorities where required by Australian law, court order, or government request
  • Business transactions such as a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction

We do not sell your personal information to third parties.

6. Shopify
Our Services are hosted by Shopify Inc. Shopify collects and processes certain personal information about your access to and use of our store in order to provide and improve the Services. Information you submit through our store will be transmitted to and shared with Shopify and their third-party service providers.

To learn more about how Shopify handles your personal information, please visit the Shopify Privacy Policy at https://www.shopify.com/legal/privacy.

7. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. You may disable cookies through your browser settings, however this may affect the functionality of our website.

8. Third Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend you review the privacy policy of any third-party site you visit.

9. Children's Privacy
Our Services are not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately using the details below and we will take steps to delete that information.

10. Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses SSL encryption to protect data transmitted between your browser and our servers.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

11. Retention of Your Information
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

12. Your Rights
Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete personal information
  • Request deletion of your personal information in certain circumstances
  • Opt out of direct marketing communications at any time

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe and in accordance with Australian law.

If you wish to opt out of marketing emails, you may use the unsubscribe link in any marketing email we send you.

13. Complaints
If you have a complaint about how we have handled your personal information, please contact us in the first instance using the details below. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will post the updated Privacy Policy on this page and update the "Last updated" date. We encourage you to review this page periodically.

15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Business Name: (NAAM DIE GELIJK STAAT AAN DE ABN)
ABN: [JOUW ABN NUMMER]
Email: support@AussieHabitat.com.au
Phone: +61 ................... 

Business Hours: Monday to Friday, 9am to 5pm AEST

Business Address:
Level 1, 241 Adelaide St
Suite #1130
Brisbane, QLD 4000
Australia